Farmers Trust and Savings Bank
Mobile and Online Banking Agreement

(Revised February 24, 2023)

Section 1: Introduction

With Mobile and Online Banking (“Online Banking”), you can manage your accounts online or through your mobile device. This Online Banking Agreement (as amended from time to time, the “Agreement”) outlines the features of Online Banking and governs your use of the Online Banking Services offered by Farmers Trust & Savings Bank. By using any of the Online Banking Services, you agree to this entire Agreement.

Please read these terms and conditions carefully and retain them for your records. This agreement is in addition to other agreements between you and us, including the applicable deposit account disclosure agreement(s) and terms and conditions, and our rules and regulations as well as your loan agreements with us. If there is a conflict between the terms and conditions of this Agreement and the terms and conditions of any other agreements between you and us, as it relates to Online Banking, this Agreement will control.

Section 2: Definitions

Account(s) – means the deposit, loan and other accounts you have at Farmers Trust & Savings Bank to which you have access through Online Banking.

Business Days – are Monday through Friday, except bank holidays.

We, us, our and bank – refers to Farmers Trust & Savings Bank.

You, your and customer – refers to the person(s) or entity subscribing to or authorized to use Online Banking.

Bill Payment – means the remittance of funds, initiated through the Online Banking service, from an Account to a Payee.

Payee – means any person or entity to which you direct a Payment through the Online Banking service.

Transfer – transferring funds, initiated through the Online Banking service, from one eligible account to another.

Transfer Day – refers to Monday through Friday, until 5:00 p.m., Central Time. Holidays are not included.

Separate Services Agreements – are additional agreements relating to the use of certain optional features contained within the Online Banking service. These agreements, which you must accept in order to use the respective options include, but are not limited to Bill Pay, External Transfers, Remote Mobile Deposit, and Online Documents.

Section 3: The Service

Online Banking is an electronic banking service available to you through a PC or mobile device using an access method specified in Section 4. The Accounts to which you may have access through Online Banking are your checking accounts, savings accounts, installment loan accounts, mortgage loan accounts, commercial loans, line of credit accounts, certificate of deposit accounts, and individual retirement accounts. The number of accounts that you may view, if they are Online Banking enabled, is unlimited. Accounts you open after enrollment in Online Banking may be added at the time of opening or later. You must login to Online Banking at least every 180 days or the system will automatically disable your online access. You must call the bank at 641-562-2696 in order to enable your online access again.

Section 4: Hardware and Software Requirements

In order to access, view, and retain electronic Communications that we make available to you, you must have:

• Valid E-mail Address;
• Internet browser that supports 128-bit encryption;
• Adobe Acrobat Reader 8.0 or higher;
• An e-mail account with Internet service provider and e-mail software in order to participate in our electronic Communications programs;
• A personal computer, mobile device, operating system and telecommunications connections to the Internet capable of receiving, accessing, displaying, and either printing or storing, communications received in electronic form us via a plain text-formatted e-mail.

Section 5: Enrollment

To access Farmers Trust & Savings Bank Online Banking, you can utilize Self Enrollment found at www.ftsbbank.com and verify your identity by using your date of birth, social security number, address, phone number and email address, followed by answering a series of out of wallet questions. You may also utilize the Online Banking Application found at www.ftsbbank.com or at any bank location. The bank reserves the right to deny any enrollment that does not pass the verification process.

Section 6: Adding, Changing and Removing Accounts

If at any time you wish to add or remove an Account, you may call Farmers Trust & Savings Bank at 641-562-2696 or e-mail us at online@ftsbbank.com.

Section 7: Username and Password

To initially access Online Banking you will use a temporary password issued by the Bank or utilize Self Enrollment by answering a series of out of wallet questions. With your first access to Online Banking, you will be required to set up a new password with certain specifications. You will be asked to designate a Password that has certain specifications. Online Banking passwords will expire every 180 days for consumers and every 90 days for businesses. Online Banking access will be blocked after five invalid attempts. You must then contact the bank to reset your credentials or wait 24 hours to try again.

If you suspect your password is lost or in the hands of an unauthorized user, notify us immediately. We reserve the right to block your access to Online Banking to maintain or restore security to our web site and systems, if we reasonably believe your password has been or may be obtained or is being used or may be used by an unauthorized person(s).

Out of Band Authentication is enabled and required at login of Online Banking in order to mitigate fraud and for customer protection.

Section 8: Balance Inquiries

You may use Online Banking to check the balances and recent activity of your accounts. The balance shown by Online Banking may not be your actual available balance. It may include deposits still subject to verification by us. The balance shown may also differ from your records because it may not include deposits in progress, outstanding checks, or other withdrawals, payments, or charges, or items in process. In addition, your available balance includes memo posted transactions that occur throughout the Business Day. A “memo posted transaction” is a temporary credit or debit to your Account that is not yet final and is subject to correction.

Section 9: Account Transfers

Internal Account Transfers
Transfers may be made between Eligible Accounts. An “Eligible Account” is an Account linked to Online Banking that does not have withdrawal restrictions. A certificate of deposit is an example of an account with withdrawal restrictions and therefore is ineligible for internal account transfers. To schedule a transfer of funds between Eligible Accounts, you must provide to us the Eligible Account from and to which the transfer is to be made and the amount to be transferred. Any attempted transfer which exceeds the available balance in the Eligible Account from which the funds are to be transferred will not be made. Transfers from accounts requiring two or more signatures are not permitted.

Timing of Internal Account Transfers
Transfer of available funds may be made any day at any time. Transfers made on a business day before 5:00pm are available immediately. Transfers made on business day after 5:00pm will be available on the next business day. All Online Banking transfers made on Saturday or Sunday, a bank holiday, or after cutoff times will be processed the following business day.

External Account Transfers
External Transfer may be made between eligible internal accounts and an external account that has been verified through External Account Verification. Transfers may be made to external accounts but are not allowed from external accounts. A separate service agreement is available upon usage of External Transfers.

Section 10: eStatements

In order to receive e-Statements, you must first enroll by clicking Documents within Online Banking and acknowledging the separate service agreement. All transaction activity made through Online Banking will appear on your monthly Account statement(s). You may view your last 24 months of statements online.

Section 11: Bill Pay

Bill Pay allows you to initiate electronic (ACH/EFT) or check payments from an Eligible Account and must be made in accordance with the terms of this Agreement and the separate service agreement shown upon first usage of Bill Pay. If the bill payee is unable to accept electronic payments, then we will process a paper check and send it to the address that you input in the payment criteria and details. Electronic (ACH/EFT) payments can expect to be received by recipient within 2-3 business days. Paper check payments can expect to be received by recipient within 7-10 business days.

Payments
You authorize Bill Pay to debit your Eligible Account and remit funds on your behalf to the Biller. When Bill Pay receives a Payment Instruction, you authorize Bill Pay to debit your Payment Account and remit funds on your behalf so that the funds arrive as close as reasonably possible to the Payment Date as designated by you. You also authorize Bill Pay to credit your Payment Account for payments returned to Bill Pay by the United States Postal Service or Biller. Bill pay has a default limit of $2,500 per transaction, and $3,000 per business day.

Scheduling Bill Payments
Payments are scheduled by the process date and the system generates the deliver by date (Estimated date payee should receive payment). Electronic payments are one business day and check payments vary by location of the payee. When entering your Payment Instructions, you will be asked to provide a Process Date. To avoid late fees and other finance charges, the Process Date should be earlier than the actual Due Date of your bill, not the late date and/or a date within the grace period. If it is not, you will be responsible for any late payment fees, finance charges or other action taken by the Biller or us.

Canceling and Modifying Bill Payments
You may cancel or edit a payment up until the time it has been sent for processing. A bill payment is available to cancel or modify in your list of Scheduled Payments found within Move Money. There is no charge for canceling or editing a Pending Payment. Once the Service has begun processing a payment it cannot be cancelled or edited.

Prohibited Payments
You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories.

Returned Payments
You understand that Billers, payment processors or the United States Postal Service may return bill payments to the Bank for various reasons. These reasons can include, but are not limited to, the following:

• the Biller’s forwarding address has expired;
• the Biller’s account number is not valid;
• the Biller is unable to locate the account; or
• Your account with the Biller is paid in full.

The Bank will use its best efforts to notify you of any Returned Payments. You are responsible for reconciling your Account(s) and reviewing the status of the payments. If we are unable to complete a payment for any reason, we may, by a method of our choosing and at our sole discretion, provide you with notice.

Stop Payment Requests for Bill Pay
A stop payment may only be requested if a check has been issued for your payment and if the check has not cleared. If you desire to stop any payment that has already been processed, you must contact the Bank at 641-562-2696. Although Bill Pay will make every effort to accommodate your request, the Service may not have a reasonable opportunity to act on any stop payment request and the Bank will have no liability for the Service failing to do so. The Bank may also require you to present your request in writing within fourteen (14) calendar days. The charge for each stop payment request will be the current charge for such service as set out in the applicable fee schedule in the agreement governing your accounts with us.

A stop payment cannot be requested if the payment was remitted to your Biller electronically. You should contact your Biller directly to request any payment refund. If you desire assistance with this process, you must contact us at 641-562-2696. Other than as described above, you may not stop or edit a bill payment.

Section 12: Remote Mobile Deposit Capture

Remote Mobile Deposit Capture (“RMDC”) is designed to allow you to make deposits to your checking, savings, or money market accounts from home or other remote locations by scanning checks using your smart phone application software to deliver the images and associated deposit information. A separate service agreement may be available upon usage. There are currently no fees to use RMDC.

Eligible Items: You agree to scan and deposit only “checks” as that term is defined in Federal Reserve Regulation CC (“Reg CC”). You agree that the image of the check transmitted to the Bank shall be deemed an “item” within the meaning of Article 4 of the Uniform Commercial Code as adopted in Iowa as amended from time to time. You agree that you will not use the Services to scan and deposit any of the following types of checks or other items:

1. Checks or items payable to any person or entity other than you.
2. Checks or items containing obvious alteration to any of the fields on the front of the check or item, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check or item is drawn.
3. Checks or items previously converted to a substitute check, as defined in Reg CC.
4. Checks or items drawn on a financial institution located outside the United States.
5. Checks or items that are remotely created checks, as defined in Reg CC.
6. Checks or items not payable in United States currency.
7. Checks or items dated more than 6 months prior to the date of deposit.
8. Checks or items prohibited by the Bank’s current procedures relating to the Services or which are otherwise not acceptable under the terms of your Bank account.
9. Duplicate checks or items that have already been deposited.

Image Quality: The image of an item transmitted to the Bank using RMDC must be legible. The image quality of the items must comply with the requirements established from time to time by ANSI, the Board of Governors of the Federal Reserve Board, or any other regulatory agency, clearing house or association.

Endorsements: You agree to restrictively endorse any item transmitted through RMDC with an authentic version of the endorsement on file with the Bank, or as otherwise instructed by the Bank. You agree to follow any and all other procedures and instructions for use of RMDC as the Bank may establish from time to time.

Receipt of Items: The Bank reserves the right to reject any item transmitted through the Service, at the Bank’s discretion. The Bank is not responsible for items the Bank does not receive or for images that are dropped during transmission. An image of an item shall be deemed received when you receive a confirmation from the Bank that we have received the image. Receipt of such confirmation does not mean that the transmission was error free or complete. In the event the Bank does not receive an item as described herein or if the Bank rejects an item as described herein, the bank will not be responsible for resulting damages, and you may be liable for any fees that may be assessed as a result.

Availability of Funds: The Bank shall grant provisional credit to the Account for Electronic Items in accordance with daily cutoff time frames. Mobile deposit items are processed Monday through Friday, 8:30am-3:00pm. Any item transmitted through RMDC after 3:00pm on a business day will be processed the following business day. You authorize us to place a hold on funds in the Account if we have concerns about or doubt the validity or collectability of a check. The items deposited will be treated the same under the Bank’s Funds Availability disclosure provided to you during the new account opening process.

Limits: The Bank reserves the right to establish daily, rolling, and monthly limits applicable to items submitted to the Bank using the Service; limits may be increased or decreased from time to time by the Bank without prior notice.

Storage and Destruction: You warrant that you will retain each original check in a secure environment which ensures confidentiality and integrity of check information until the check has been successfully deposited into your account. A successful deposit means that you can view it in your mobile or online transaction history. Once the deposit is posted to your account, you are responsible for preventing future negotiability of original checks by assuring that they have been destroyed properly by paper shredder, incinerator or other appropriate means.

Section 13: Electronic Messaging

Sending electronic messages to us through Farmers Trust and Savings Bank’s secure Online Banking  allows you to contact us with your questions and the bank to contact you with notices and disclosures protected by encryption.

You agree that we may send you or make available to you notices, disclosures, and other information electronically including, but not limited to, notices, disclosures, and other information required under the Electronic Funds Transfer Act and Regulation E of the Federal Reserve Board. If you have given us an e-mail address or postal address, we are entitled to rely on that address and assume that messages sent to that address are received by you until you give us notice in writing or by e-mail that the address is no longer valid. If we send you a notice or disclosure electronically, and you wish to download or print it and are unable to do so, contact us at the mailing address or telephone number address in the Error Notice section of this Agreement or send us an e-mail and we will provide you with a copy on paper.

Section 14: Limitation of Liability Relating to Online Banking

Except as otherwise provided in this Agreement or otherwise expressly provided by applicable law or regulation, you agree that neither we nor any party that provides Internet access or provides equipment used to access the Online Banking services or any agent, independent contractor, or subcontractor of any of the foregoing will be liable for any loss, injury, or damage including without limitation, direct, indirect, incidental, special, consequential, or punitive damages, whether under a contract, tort or any other theory of liability, arising in any way of the installation, use or maintenance of the Online Banking services or of the Internet access provider used to access the Online Banking, or of the equipment used to access the Online Banking services including, without limitation any loss, injury, or damage relating to any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line failure or unauthorized interception or access to your communications with us, even if we or the Service Providers are aware of the possibility of such event.

Section 15: Confidentiality

We will disclose information to third parties about your account or the transfers you make: (1) Where it is necessary for completing transfers; (2) In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; (3) In order to comply with laws, government agency rules or orders, court orders, subpoenas or other legal process, or in order to give information to any government agency or official having legal authority to request such information; (4) If you give us written permission.

Section 16: Authorization to Obtain Information

You agree that we may obtain and review your credit report from a credit bureau or similar entity. You also agree that we may obtain information regarding your Payee Accounts in order to facilitate proper handling and crediting of your payments.

Section 17: Unauthorized Access

Tell us AT ONCE if you believe your Password has been lost or stolen. Prompt notification is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within two business days, you can lose no more than $50. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Password, and we can prove we could have stopped someone from using your Password without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us AT ONCE. If you do not tell us within 60 days after the was made available to you, you may not get back any money you lost after the 60 days if we can prove that we could have prevented someone from taking the money if you had told us in time. If you believe your password has been lost or stolen, or that someone has transferred or may transfer money from your account without your permission, call Farmers Trust and Savings Bank at 641-562-2696 during normal business hours listed in this Agreement. If we receive a notification of lost or stolen passwords or unauthorized transfers via e-mail, we will follow up with a phone call and require verification before proceeding with action.

Section 18: Error Resolution

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed below as soon as you can if you think your statement or receipt is wrong, or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

Tell us your name and account number (if any). Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error.

We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

If a notice of error involves an electronic fund transfer that occurred within thirty (30) days after the first deposit to the account was made, the error involves a new account. For errors involving new accounts, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error.

We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the document that we used in our investigation.

Farmers Trust and Savings Bank
PO Box 507
Buffalo Center, IA 50424
Business Days: Monday-Friday
(excluding Federal Holidays)
Phone: 641-562-2696

Section 19: Termination

You may terminate this Agreement and your use of Online Banking services at any time by calling Farmers Trust and Savings Bank at 641-562-2696 or by sending a written termination notice to Farmers Trust and Savings Bank, PO Box 507, Buffalo Center, IA 50424.

We may terminate this Agreement and your use of the Online Banking services at any time without cause or prior notice. This Agreement and your use of the Online Banking services will be terminated automatically if your Eligible Account(s) are closed or access to your Eligible Account(s) is restricted for any reasons. This Agreement and your use of the Online Banking services may be terminated at any time without prior notice due to insufficient funds in one of your Eligible Accounts. After termination on such basis, you may again enroll once sufficient funds are available in your Eligible Accounts to cover any fees and other pending transfers or debits. We reserve the right to temporarily suspend Online Banking services in situations deemed appropriate by us, in our sole and absolute discretion, including when we believe a breach of system security has occurred or is being attempted. We may consider repeated incorrect attempts to enter your Password as an indication of attempted security breach. Termination of the Services does not affect your obligations under this Agreement with respect to occurrences before termination.

Section 20: Security Procedures

By accessing the Online Banking, you hereby acknowledge that you will be entering a protected website owned by Farmers Trust and Savings Bank, which may be used only for authorized purposes. The Bank may monitor and audit usage of the System and all persons are hereby notified that use of the Services constitutes consent to such monitoring and auditing.